Shipping and returns
Delivery times are estimates and begin from the date of dispatch. We endeavor to ship your order as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
We ship from our studio in the United Kingdom. Our prices include 20% VAT for products delivered within Europe. For any delivery destinations outside of Europe, you will not be charged this 20% VAT, however, you will be responsible for paying Customs/Duty and Import taxes to receive your order. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order. Any delay in paying these customs fees will result in a delay of delivery of your order.
If you have any queries regarding your order or shipping, please contact us at email@example.com and we endeavour to get back to you within 48 hours.
Our operating hours are Monday to Friday, 10am to 6pm GMT.
RETURNS and EXCHANGE
You may return items sold by stevenpassaro.com within 14 days from the date of delivery for a full refund, on the condition that the item is unused, in the same condition that it was received and it must also be in the original packaging with tags still attached.
We reserve the right to refuse a return that does not comply with the above conditions.
In the case of items received incorrectly or received in damaged or faulty condition, you will need to notify as soon as possible. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will either offer an exchange if there is a replacement available or offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered and we will arrange for return of the faulty item.
Once your return is received, it will undergo a quality review. Please allow up to 5 days for this to be completed. Once items have passed inspection, the refund will be processed and a credit automatically applied to your original method of payment within 5-10 working days, however, this is also subject to your banks processing time.
Your are responsible for shipping costs associated with returning any item. The cost of return shipping will be deducted from your refund. Customs and duties costs, as well as cost of original shipment will not be refunded.
Refunds are only permitted for full price items in stock. Made to Order items are specifically made to a customer's specifications therefore the items cannot be refunded. However, an exchange is possible.
Complete this form within 14 days from when you received your order to request a free return or exchange for one or more items.